Frequently Asked Questions
Clear answers about CHESS services, appointments, and clinic support.
Quick Guidance
What most patients ask before they visit.
These answers are based on the service scope, contact details, and clinic positioning presented across the CHESS website, then organized into a cleaner format for easier reading.
- ENT outpatient care, surgery, vertigo, hearing, and voice support are all part of the CHESS scope.
- Appointments are handled directly by phone or WhatsApp.
- The clinic is located on GST Road in Pallavaram, Chennai.
CHESS focuses on ENT conditions. The website specifically highlights ear, nose, and throat care, hearing concerns, sinus issues, throat disorders, vertigo and balance problems, voice therapy, allergy care, and several ENT surgical pathways.
Both are available. CHESS provides outpatient ENT care as well as skull base surgery, CSF leak surgery, FESS, rhinoplasty, ear surgery, stapedectomy, microlaryngeal surgery, thyroidectomy, salivary gland surgery, and sleep apnea-related surgery.
Yes. Vertigo is explicitly called out across the website, and Dr. Lekshmy Kurup is described as specialized in vertigo and balance disorders. Patient feedback also references detailed vertigo treatment and recovery support.
Yes. The services page lists hearing aid services, and the team page includes an audiologist. That means hearing-related support is part of the CHESS service ecosystem, not an afterthought.
Yes. Voice therapy is available at CHESS, and Mrs. Stephy Antony is part of the team as a speech therapist, supporting patients with voice and speech-related concerns.
Yes, advanced voice therapy services are available at CHESS. Dr. Laxmi, a voice therapy specialist, provides expert care for a wide range of voice-related issues.
The website encourages visitors to call or use WhatsApp. The primary numbers shown are +91 63830 71694 and +91 74492 20100, and the WhatsApp link routes to the first number for quick appointment coordination.
CHESS Surgical Center is located at 7/455, GST Road, Pallavaram, Chennai - 43, opposite Shobha Petrol Bunk.
Calling time is 10 AM - 10 PM. This appears clearly in the header and contact areas so visitors can see it immediately.
Yes. The website prominently links to the clinic’s YouTube channel and blog posts, so patients can review information before or after a consultation.
No referral is mentioned on the website. Patients are encouraged to contact the clinic directly by phone or WhatsApp, which suggests appointments can be coordinated without a complicated referral process.
Yes. The clinic presents itself as a center that covers routine ENT consultations, balance and hearing issues, allergy and voice care, as well as advanced skull base, sinus, ear, thyroid, and salivary surgeries.
Yes. Across the website, CHESS emphasizes review appointments, practical explanations, recovery guidance, and continuity of care, especially for vertigo, surgery follow-up, and long-term ENT management.
The website presents CHESS as a general ENT center rather than a narrowly limited specialty clinic, so the service structure supports evaluation and treatment across common ENT needs for different age groups. The best way to confirm a specific case is to contact the clinic directly.
Vertigo and balance care are highlighted repeatedly across the site, including specialist positioning, patient testimonials, and treatment messaging. That makes CHESS a particularly strong option for patients who want focused evaluation with practical recovery support.
Yes. The contact flow on the website is intentionally direct. Patients can call or send a WhatsApp message first, which is useful if they want help deciding whether they need consultation, hearing support, vertigo review, voice care, allergy review, or surgical assessment.